DELIVERY INFO

Information regarding delivery, returns and our policies can be found below. We try to provide as much information as we can to ensure your ordering process is as smooth as possible, but if you have any additional questions, please contact us via email at info@calenion.com and we'll get back to you as soon as possible!

DISPATCH TIMES

All orders are processed on a made-to-order basis. We will take every effort to print, pack and dispatch your order as soon as possible, however, on average orders can take 1-5 days for printing and packaging. You will receive an email notification once your order has been dispatched.

DELIVERY COSTS

UK DELIVERY

Royal Mail Tracked 48 Delivery - £3.65

All delivery options fulfilled by Royal Mail.
Orders are estimated to arrive in 2-5 business days from dispatch.

**Deliveries to locations outside of the UK have been paused until further notice**

CUSTOMS, DUTIES & IMPORT TAXES

Please be aware that any customs charges and/ or import duties are the responsibility of the customer.

If you are uncertain as to whether these charges may apply to you please contact your local customs office before ordering.

Customers should also check their local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the regarding country.

UNDELIVERED ORDERS

We do not accept any liability for undelivered items or items lost in transit. For peace of mind, we recommend customers select a Tracked or Signed For delivery option. We retain a proof of postage for a maximum of 30 days.

Please ensure that all shipping/ delivery details are correct when placing an order. We do not accept any liability for items that are shipped if incorrect details are given.

In the case that an order is unable to be delivered and is sent back to us, it is your responsibility to contact us to arrange a re-delivery of the order (additional delivery fees will apply). We will hold onto undelivered orders for a total of 90 days.

All orders sent via Royal Mail must be given a minimum of 10 business days to arrive before they can be classed as lost. If, in the unlikely case, your order has not arrived within 10 business days, please contact us via email at info@calenion.com and we submit a claim to Royal Mail. For more information, please see the 'Royal Mail Claims' tab below.

ROYAL MAIL CLAIMS

We have to allow Royal Mail a minimum of 10 business days to deliver an order. If 10 business days have passed since we have dispatched your order (in some cases we must wait 10 business days from the due delivery date), please contact us via email at info@calenion.com. We will submit a claim to Royal Mail who will investigate what has happened to the parcel. Claims can take anywhere from a few business days up to 30 business days. During this time we are unable to offer refunds or send out replacements until the claim has been concluded.